Customer Support
We're here to help
Contact Us
Email us at support@stonefyr.com or use the contact form on our website. We respond to every message within 24 hours, Monday through Friday.
When reaching out about an existing order, include your order number so we can help you faster.
Track Your Order
Check the status of your order anytime on our Track Your Order page. Once your order ships, you'll also receive a confirmation email with tracking information.
Common Questions
Many questions are answered on our FAQ page, including product compatibility, materials, custom orders, and file formats.
Shipping
Most orders ship within 3–7 business days from the United States via USPS. See our Shipping Policy for processing times, rates, and international options.
Returns & Refunds
If something arrives damaged, defective, or isn't what you expected, we'll make it right. Review our Returns & Refunds policy, then contact us with your order number to get started.
Custom Prints
Need a prototype, replacement part, enclosure, or something custom? Send your design files or a description of what you need through our contact form and we'll provide a quote, typically within 24 hours.